What's this all about?

Whistleblowing plays a critical role in keeping our Institution honest, efficient and responsible. In recognition of this role, The Central Bank of The UAE provides the opportunity for all stakeholders including supervised entities, vendors, counterparties and the public to discreetly disclose wrongdoings by CBUAE Employees, Contractors, and Representatives in an environment free from the threat of retaliation. Fraud and corruption can be averted and reputations protected if timely information is received and acted upon

I am a Consumer. Can I make a complaint against a financial institution?

Consumer complaints relating to entities licensed by CBUAE should be directed to the following link Consumer Complaints. You may also choose to contact our Consumer Protection Call Center on the following number: 800 22823

How can I make a report?

You may do so via our confidential and encrypted whistleblowing system

Is there other ways to make a report?

Yes. You can contact us directly:

• In Person at our Abu Dhabi HQ offices – CBUAE Compliance Unit
• Via phone on +971 2 691 5866
• In writing to the Compliance Unit/ CBUAE P.O Box 854, Abu Dhabi, UAE

Can I report anonymously?

Yes. You can choose not to disclose the reporter’s information while submitting a report using CBUAE’s whistleblowing system by skipping section A. Whistle-blower’s Information

If I choose to disclose my identity, will it be kept confidential?

Your details will be held in confidence to the fullest extent practical or allowed by law

Can I report violations not perpetrated by a CBUAE Employee, Contractor or Representative?

Yes, but only in the event that you have made a report to the appropriate CBUAE function and did not receive a timely response. You will need to provide details of your previously failed communication attempt(s)